Privacy policy
HAPPY GUESTHOUSE (the “Guesthouse”) values your personal information and complies with Korea's Personal Information Protection Act and related laws.
The Guesthouse publishes this privacy policy to explain how it processes personal information lawfully and securely.
Article 1. Purposes of processing personal information
The Guesthouse processes personal information for the following purposes.
1. Receiving room booking requests and checking availability
2. Processing real-time room bookings and payments
3. Providing booking confirmations, changes, cancellations and refund information
4. Providing accommodation and verifying guest identity
5. Handling booking enquiries and other questions via KakaoTalk or telephone
6. Handling complaints and disputes
7. Retaining transaction records as required by applicable law
Personal information collected will not be used for purposes other than those listed above.
Article 2. Personal information processed
① Website booking requests and enquiries
- Required: name and contact details
- Booking details: check-in and check-out dates, number of guests and room selection
- Optional: email address, enquiry text and other fields actually provided in the form
② Real-time bookings and payments
- Guest name, contact details and booking details
- Payment, cancellation and refund records
- Additional information processed by the payment provider is explained according to that service's operation
③ KakaoTalk and telephone enquiries
- Information provided during an enquiry, such as name, contact details, preferred dates and questions
④ Use of the website
Depending on the operating environment, IP addresses, access logs and cookies may be generated or processed. Actual use and purposes will be reflected after the environment is confirmed.
The Guesthouse does not request unnecessary personal information, such as resident registration numbers.
Article 3. Processing and retention periods
Personal information is destroyed without delay when its purpose is fulfilled or its retention period expires, except where retention is required by law.
- General booking enquiries: [operational retention period to be confirmed]
- Booking and accommodation information: [operational retention period to be confirmed]
- Cancellation and refund information: [operational retention period to be confirmed]
Transaction records subject to applicable laws, including Korea's Act on Consumer Protection in Electronic Commerce, are retained for the legally prescribed periods.
- Contracts and withdrawal of offers: 5 years
- Payment and supply of goods or services: 5 years
- Consumer complaints or dispute resolution: 3 years
These statutory periods apply only to records covered by the relevant legislation.
Article 4. Disclosure to third parties
As a rule, the Guesthouse does not disclose customer personal information to third parties.
Information may be disclosed on a lawful basis, including separate consent or a legal requirement.
When an external booking platform is used, the parties responsible for processing and the information-sharing relationship will be checked and explained as necessary.
Article 5. Outsourced processing
The Guesthouse may outsource personal information processing for booking management, payments and website operation.
If processing is outsourced, the provider's name and the scope of work will be verified and published in this policy.
The personal information arrangements for current services and future real-time booking and payment services will be confirmed before operation begins.
Article 6. International transfers
If an external service transfers or processes personal information abroad, the information transferred, destination country, purpose, retention period and other required details will be verified and disclosed under applicable law.
If no international transfer occurs, this section will be updated to reflect actual operations.
Article 7. Destruction procedures and methods
Personal information is destroyed without delay when its retention period expires or its processing purpose is fulfilled.
Information that must be retained by law is managed separately for the required period.
- Electronic files: securely deleted to prevent recovery or reproduction
- Paper documents: shredded, incinerated or otherwise destroyed
Article 8. Security measures
The Guesthouse takes the following measures to protect personal information.
1. Limiting access permissions
2. Protecting administrator accounts and passwords
3. Preventing unauthorised access and disclosure
4. Securing personal information during storage and transmission
5. Securely destroying information after its retention period
6. Managing access permissions and security settings for external services
Article 9. Your rights and how to exercise them
Under applicable law, you may request access, correction, deletion, restriction of processing or withdrawal of consent.
Requests may be made to the privacy officer by telephone or other means and will be handled under applicable law.
Deletion may be restricted during a legally required retention period.
Article 10. Automatic data collection
If the website uses cookies or similar tools, their purposes and how to refuse them will be explained.
Actual use will be reflected after the website environment and external integrations are verified.
Article 11. Privacy officer
The Guesthouse designates the following privacy officer for enquiries, complaints and remedies relating to personal information.
Business name: HAPPY GUESTHOUSE
Privacy officer: Park Jeong-hwa (박정화)
Telephone: 010-4679-0646
Please use the contact details above for personal information enquiries.
Article 12. Remedies for infringement
For advice or remedies concerning personal information infringement, contact the following organisations.
- Personal Information Infringement Report Center: 118 (within Korea, no area code)
- Personal Information Dispute Mediation Committee: 1833-6972
- Privacy portal: www.privacy.go.kr
Article 13. Changes to this policy
This policy may be updated following changes to legislation, services or operating policies.
Changes will be published on the website. Changes materially affecting your rights will be communicated as required by law.
Effective date: [enter actual effective date]